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Creating an experience where prospective customers can feel the energy, excitement, and innovation of Convergys.

Business Challenge

With an involved sales process and high cost, prospective customers needed to feel the energy, excitement, and innovation of Convergys. The experience of the Convergys offices was little more than ordinary cubicles that were far from expressing the company’s leading-edge offer. Big Red Rooster was engaged to create an innovation center with dedicated spaces to establish a new innovation model for internal teams to ideate and collaborate, and spaces for prospective customers to experience the best of Convergys.

Solution

Big Red Rooster partnered with Convergys on the co-creation of its Innovation Center, a “launch pad” for developing and testing new technologies for clients. From there, we facilitated an interactive work session to engage leadership, bringing fresh perspective to the future look, feel, and function of the Center. All of this orchestrated a journey that provokes thought and stimulates creativity at every step: from first impression to cafe, theater, and collaborative workspaces. We also envisioned a hands-on testing lab, a dedicated site for client visits, demonstrations, strategy workshops, and CX journey mapping.

Elevated Convergys’ brand perception from a call center to a cutting-edge technology and customer service provider

 

Made the brand attractive for acquisition by SYNNEX’s Concentrix Division, who was looking for a thought leader in CX experience

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“A unique customer engagement strategy with next generation experiences and business improvements was critical. We believe the acquisition of Convergys will add amazing subject matter expertise, thought leadership and innovation that will benefit clients.”

Chris Caldwall
President of Concentrix

Interested in learning more about this project and other work? Get in touch

Columbus

121 Thurman Avenue
Columbus, OH 43206
614-607-7900

Atlanta

956 Brady Avenue NW
Suite 400
Atlanta, GA 30318
470-378-3300

Boston

500 Cummings Center
Suite 2500
Beverly, MA 01915
614-607-7900

Phoenix

51 West 3rd Street
Suite 201
Tempe, AZ 85281
480-626-6304

New Jersey

8 Campus Dr
Parsippany, NJ 07054
614-607-7900

Chicago

200 E Randolph St.
Chicago, IL 60601
614-607-7900
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