General New Business Vendor Relationships Public Relations Job Inquiries
Article

Retail stores look for news landscapes to reopen.

Read More

A customer-centric strategy aimed at improving the overall experience and leveraging proprietary assets.

Business Challenge

Due to parity across the big three auto parts retailers, the goal was to transform the Advance Auto store and retail experience from a necessity that could be fulfilled by any of the three retailers into a destination with proprietary assets that differentiate the brand.

Solution

Improved service levels with a centralized technology and service hub and further leveraged proprietary technology to assist DIYers with trouble shooting, maintenance information, and diagnostics. The customer experience was improved by creating priority parking spaces for quick pick-ups and free services

Results/Metrics:

Sales Increases – trending higher than project
Productivity Increases – retail and commercial

Interested in learning more about this project and other work? Get in touch

Columbus

121 Thurman Avenue
Columbus, OH 43206
614-607-7900

Atlanta

3344 Peachtree Road Ne
Suite 1200
Atlanta, Georgia 30326
470-378-3300

Boston

500 Cummings Center
Suite 2500
Beverly, MA 01915
614-607-7900

Phoenix

51 West 3rd Street
Suite 201
Tempe, AZ 85281
480-626-6304

New Jersey

8 Campus Dr
Parsippany, NJ 07054
614-607-7900

Chicago

200 E Randolph St.
Chicago, IL 60601
614-607-7900
X

Let’s start the conversation.




    X

    Let’s start the conversation.

      Required fields*







      X

      Let’s start the conversation.