Client Services

Account Coordinator

Columbus OH

This position will be working under the guidance of the Account Manager, plans project details and follows through on day-to-day activities with creative team and client(s) as needed to ensure successful completion within given deadlines. The ideal candidate is driven to learn and grow and flexible with responsibilities due to the nature of the business growth and adaptive to change.


  • Well versed in our client’s business, products, goals, and brand guidelines in order to deliver the highest quality of work
  • Project Management:
    • Develops and executes project work plans and revisions as appropriate to meet changing needs and requirements
    • Facilitates the flow of information on all phases of the project to ensure internal requirements and proper approvals are met
    • Performs internal initiation tasks on all new projects
    • Manages multiple projects simultaneously by creating and implementing project schedules and meeting required deadlines
    • Understands each project scope, milestone dates, status and resource allocation
    • Supports account manager on multiple projects
  • Develops trust with team and client members by providing a consistent eye for detail and sound judgment
  • Executes media plans by maintaining schedule of deadlines and working with production to submit appropriate creative on time
  • Troubleshoots and assists in the resolution of problems
  • Elicits cooperation from a senior manager when appropriate and when needed
  • Reviews copy, layouts and proofs for accuracy against clients requests prior to sending to client
  • Learns and helps manage project management software including data input, reporting, day-to-day reviews with location and extension to other offices if needed
  • Attends client meetings as needed to obtain information and provide meeting recaps
  • Coordinates and schedules appropriate teams for internal briefing to ensure accurate agency direction and collecting consolidated questions, follow-up notes, and scheduling for client review
  • Keeps manager and client informed of project status, including maintaining client status reports


  • Bachelors degree in marketing, advertising, public relations, business or related field
  • Internship experience in a project management or account management capacity is a plus
  • Solid understanding of project management methodology
  • Good verbal and written communication and interpersonal skills; written communications/email etiquette is a MUST due to many non-local clients
  • Ability to resolve conflicting situations
  • Effective problems solving skills
  • Must be detail oriented
  • Must have exceptional organization skills
  • Must be able to multi task and prioritize
  • Thrives at building relationships and understanding how to adapt to different personalities
  • Excellent listening skills
  • Ability to be calm and flexible during times of change
  • Must be excellent with Microsoft Office and able to use Macintosh operating systems
  • Capable of working independently and/or with team; being a small agency must be open to wearing multiple hats outside of job role
  • While hours are normally an 8-hour day plus 1-hour lunch, flexibility is a must depending on work loads/client needs
  • Must be able to manage client relationships effectively
  • Must be a team player, working closely with creative team, production, visual merchandisers, and third party vendors


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